Privacy Policy

ESŚSTAPLES is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

What Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Purchase and order information
Payment information (processed securely through our payment providers)
IP address
Browser and device information
Website usage data

How We Collect Your Information

We collect personal information when you:

Visit our website
Create an account
Place an order
Subscribe to our email marketing list
Contact us through our website, email, or social media
Participate in promotions, surveys, or giveaways

We may also collect information automatically through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer support
Communicate with you about your purchases
Send order confirmations and shipping updates
Improve our website and customer experience
Detect and prevent fraud
Send marketing communications where you have opted in

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Shopify

Our online store is hosted by Shopify. Shopify provides us with the ecommerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's secure data storage, databases, and general Shopify application. Shopify stores your information on secure servers protected by industry-standard security measures.

For more information, please review Shopify's Privacy Policy.

Payments

Payments made through our website are processed securely by Shopify Payments and other approved payment providers. ESS STAPLES does not store your full credit card details.

Cookies

Our website uses cookies and similar technologies to:

Enable website functionality
Remember your preferences
Improve website performance
Analyse website traffic and visitor behaviour
Support marketing and advertising activities

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

Marketing Communications

With your consent, we may send you promotional emails about new products, collections, sales, and updates.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Analytics

We may use analytics tools to understand how visitors interact with our website. Information collected may include:

Browser type
Device information
Pages visited
Time spent on pages
Referring websites
IP address

This information helps us improve our website and services.

Disclosure of Personal Information

We may disclose your personal information to:

Shopify and related service providers
Payment processors
Shipping and delivery partners
Marketing and email service providers
Professional advisers where necessary
Government authorities where required by law

We do not sell or rent your personal information to third parties.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

Retention of Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.