FAQ

What fabric are your hijabs made from?

Our Signature Staples are crafted from premium modal, carefully selected for its lightweight feel, elegant drape, and all-day comfort.

Do your hijabs come with a matching undercap?

Yes. Every Signature Staple includes a complimentary matching undercap, thoughtfully designed to perfectly compliment each shade.

What sizes are available?

Our Signature Staples are available in two lengths:

Long: 190cm x 75cm

Short: 160cm x 75cm


What is the difference between a long and short hijab?

Short Scarf
Our short scarf offers a sleek, refined finish with less bulk. Designed to be easily tucked in, it is ideal for corporate wear, formal gowns, and special occasions where a clean, polished look is desired. The shorter length creates a streamlined silhouette while maintaining comfort and elegance.

Long Scarf
Our long scarf is the everyday essential. Designed with extra length for versatile styling, it can be wrapped, layered, and elegantly draped to create a variety of looks. Perfect for those who love a flowing silhouette and added coverage.

Which Length Should I Choose?

  • Long (190cm): Best for everyday wear, draped styles, and versatile styling options.
  • Short (160cm): Best for corporate outfits, gowns, formal events, and a neat tucked-in look with minimal bulk.

Are the hijabs see-through?

Our modal hijabs are lightweight and breathable, they are not see-through. We recommend wearing the included matching undercap for the best coverage and a seamless look.

How should I care for my hijab?

To maintain the quality of your hijab:

·       Hand wash in cold water

·       Use a gentle detergent

·       Do not bleach

·       Air dry flat or hang to dry

·       Steam on low heat if needed

Proper care will help preserve the fabric's softness, drape, and colour.

Do you ship Australia-wide?

Yes, we offer shipping across Australia.

Shipping rates and delivery times are calculated at checkout based on your location.

Do you offer international shipping?

Yes, we offer shipping world-wide.

Shipping rates and delivery times are calculated at checkout based on your location.

How long will my order take to arrive?

Orders are typically processed within 1–5 business days.

Once dispatched, delivery times vary depending on your location and the selected shipping method.

You will receive tracking details via email once your order has been shipped.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it.

Please contact us as soon as possible after placing your order.

Do you accept returns?

Due to hygiene reasons, we are unable to accept returns on hijabs unless the item arrives faulty or incorrect.

Please refer to our Returns Policy for full details.

My item arrived damaged. What should I do?

We sincerely apologise if your order arrives damaged or incorrect.

Please contact us within 7 days of receiving your order with your order number and clear photos of the issue, and we will work to resolve it as quickly as possible.

How can I contact ESS STAPLES?

For any questions, we're always happy to help.

Email us at: info@ess-staples.com

You can also connect with us on Instagram: @ess.staples